All patients are entitled to have a chaperone present for any consultation.

Please let us know at the time of requesting an appointment or speak to your GP. If you would like to request an appointment, please visit our appointments page.

Your health care records

We use a common record with community NHS teams (children’s services, podiatry, community nursing and therapy etc) involved in your care so that those treating you can give you the best possible advice and care.

You will not have to repeat information about yourself or your history with different clinicians as they will see this information when you are referred to their service.

All professionals involved in your care will have the full, accurate and up-to-date information immediately.

We respect your right to privacy and keep all your health information confidential and secure. Anyone wanting to look at your healthcare record must:

• Be involved in caring for you
• Have a security NHS smartcard with a chip and PIN access

Any access to your record is logged within the system and is fully auditable.

Anyone who has access to your record is trained in confidentiality and is governed by both legal and contractual duties to keep details private.

If you have a sensitive consultation which you do not want to be seen by other units, please ask your GP or nurse to mark it as high privacy.

If you wish to make a Data Subject Access Request, please download and complete the application form for access to health records in accordance with the General Data Protection Regulation (GDPR).

Please contact reception if you have any queries.

For a number of years, work has been ongoing to improve the way that medical records are made available to treating clinicians. Our main computer system is called SystmOne which has the advantage of enabling information to be shared between certain health professionals, and where necessary their support staff.

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Information about the GPs and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

For more information, please review the Information Commissioner’s Office guide on the Freedom of Information Act 2000.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver GP services to patients at each practice.

The average pay for GPs working at Lionwood Medical Practice in the last financial year was £135,890 before tax and National Insurance. This is for 3 full time GPs, 1 part time GP and 1 locum GP who worked in the Practice for more than six months.

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour, and human trafficking, all of which include the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

Lionwood Medical Practice has a zero-tolerance approach to modern slavery within the business and supply chains and we are committed to acting ethically and with integrity in all our dealings and relationships. We will implement and enforce effective systems and controls to ensure that modern slavery is not taking place anywhere in Lionwood Medical Practice or within any third parties (agencies) that we are associated with.

All staff will be made aware of the issues surrounding slavery and human trafficking, whilst being encouraged and supported to report any concerns to Lionwood Medical Practice management. Lionwood Medical Practice will also support any staff that may be subject to slavery or human trafficking.

Where modern slavery or human trafficking is identified, Lionwood Medical Practice will share information with the Safeguarding Team to safeguard the individual from harm and with the objective of preventing future situations arising, to promote the elimination of routes and sources of slavery or human trafficking.

All line managers are responsible for ensuring that those reporting directly to them comply with the provisions of our practice policy in the day to day performance of their roles.

All employees who suspect any members of the workplace being victim of modern slavery must notify their line manager.

Lionwood Medical Practice will take steps to ensure that sufficient communication and employee awareness training is undertaken with regards to Modern Slavery.

All employees will be made aware of the Raising Concerns, Freedom to Speak Up and Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure at Lionwood Medical Practice. The purpose of this policy and associated procedure is to enable Lionwood Medical Practice to thoroughly investigate allegations of any wrongdoing raised by employees within Lionwood Medical Practice without fear of reprisal.

Lionwood Medical Practice will use the policy to underpin and inform any statement on slavery and human trafficking that we may be required to produce to meet the requirements of Section 54 of the Modern Slavery Act 2015 (MSA).

We assign all new and existing patients with a named accountable GP to oversee their care.

For patients aged 75 and over, the named accountable GP is responsible for:

• working with health and social care professionals to deliver a care package that meets the needs of the patient
• ensuring that these patients have access to a health check

Patients can still choose to see any GP in the surgery. We will make reasonable efforts to accommodate their preference.

If you have a preference or want to know who your named GP is, you can contact us for more information.

This is a statement of purpose for the Lionwood Medical Practice which sets out the following information:

• The full name of the service provider and of any registered manager together with their business address, telephone number, and where available electronic mail addresses.
• The legal status of the service provider.
• Details of the locations at which the services provided for the purposes of the regulated activity carried on.
• Our aims and objectives in carrying on the regulated activity.
• The kinds of services provided for the purpose of carrying on of the regulated activity.
• The range of service user needs which those services are intended to meet.

The Lionwood Medical Practice is a general practice partnership open to all patients living within our practice boundary in Norwich and the surrounding areas. We work in partnership with our patients and our patient forum to provide medical care for our patients

We are a general medical services (GMS) practice offering primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness.

Our GPs:

• Assess, diagnose, treat and manage illnesses.
• Carry out screening for some diseases and promote general health and wellbeing.
• Act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care.
• Provide the link to further health services and work closely with other healthcare colleagues.
• Arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed.
• Collect and record important information from other healthcare professionals involved in the treatment of our patients.

Location

Lionwood Medical Practice, 30A Wellesley Avenue North, Norwich, NR1 4NU.

Our mission statement

To improve the health, wellbeing and lives of those we care for.

Vision

To work in partnership with our patients and staff to provide the best primary care services possible working within local and national governance, guidance and regulations.

Our aims and objectives

• To provide high quality, safe, professional primary health care general practice services to our patients.
• To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
• To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care. Involving allied healthcare professionals where it is in their best interests.
• To be a learning organisation that continually improves what we are able to offer patients.
• To treat patients as individuals and with the same respect we would want for ourselves or a member of our families, listening and supporting people to express their needs and wants enabling people to maintain the maximum possible level of independence and choice.
• To encourage our patients to get involved in the practice through an annual survey and encouragement to comment on the care they receive.
• To ensure all staff have the competency and motivation to deliver the required standards of care by ensuring that all members of the team have the right skills and training to carry out their duties competently.

There is a central NHS computer system called the summary care record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Over time it will build to include information about other health issues considered important to your wellbeing.

Why do I need a summary care record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your summary care record.

How do I know if I have one?

Over half of the population of England now have a summary care record. You can find out whether summary care records have come to your area by asking the surgery directly.

Enhanced summary care record

If you wanted to ‘enhance’ your record it would include the following information:

• Significant medical history (past and present)
• Reason for medication
• Anticipatory care information (important in the management of long term conditions)
• Communication preferences
• End of life care information
• Immunisations

You can opt in for an enhanced summary care record at any time.

Children under the age of 16

Patients under 16 years will have an enhanced summary care record created for them unless their GP surgery is advised otherwise. If you are the parent or guardian of a child under 16 then you should make this information available to them if they are old enough to decide for themselves if they want a summary care record.

Whatever you decide, you can change your mind at any time.

If you are a family member or carer of a person and you have concerns that they may not have the mental capability to make this decision, please use our contact the practice form.

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete the summary care record opt out form.

More information

For further information, please visit the HSCIC Website.

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.