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Lionwood Medical Practice

Lionwood Medical Practice

national health service
Our aim is to be a patient-friendly practice which provides the very best of health care services
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Can I choose which hospital I'm sent to?

Patient Choice Policy

From April 2008, the full roll-out of Patient Choice Policy means that the majority of patients being referred to hospital will be able to choose where they wish to be treated.

The Choose and Book application will change to support this changing policy. Patients will be able to choose any secondary care provider across the country.

There may be clinical reasons for limiting the range of choices that are available to patients and there are some services that fall outside the scope of the choice policy.

Where speed of access is particularly important the policy does not apply. Examples of these exclusions include patients attending a rapid access chest pain clinic under the 2 week maximum waiting time, or patients attending cancer services under the 2 week maximum waiting time. Maternity and mental health services are also currently exempt.

To find out more you can visit the NHS Choices website at www.nhs.uk. You can also visit the Choose and Book patient website at www.chooseandbook.nhs.uk.

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How can I arrange a blood test?

The phlebotomist visits both surgeries on three mornings a week to take blood for testing. Book an appointment at your usual surgery. Appointments for blood tests may be booked up to 4 weeks in advance.

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How can I arrange a home visit?

Those who are housebound or too ill to attend the surgery can request a home visit before 10:00am. A doctor, (or if appropriate a nurse), will visit or may telephone to assess the need for a home visit. by phoning the normal surgery number

If you feel that you cannot wait, the receptionist will get a doctor to speak to you to assess the urgency of the call. Please do not ask for a home visit unless you are genuinely not fit to attend the surgery. It is important to request visits before 10:00am.

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How can I arrange to speak to a doctor?

If you would like a telephone consultation, contact us and tell the receptionist. Reception will arrange for a doctor or nurse to phone you back. It may not be the doctor of your choice, unless they are treating you for an ongoing condition.

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How do I book an appointment?

You can book an appointment by either phoning us at 8:00am on the day that you wish to be seen, or by booking in advance for a specific clinician or time. There may be a wait of up to 4 weeks for an appointment of your choice.

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How do I get a form signed?

Some forms require a doctor's signature, or require specific medical information for example:

  • private medical certificates,
  • holiday cancellation forms,
  • private letters,
  • insurance forms,

If you have a form and need your GP to fill it in for you then all you have to do is hand it in to the receptionist or post it to the surgery and it will be passed onto the doctor.  Their may be a charge for this.

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How do I get emergency contraception?

We can provide emergency contraception if you have had unprotected sex or if you think your contraceptive method may have been ineffective. This is effective for up to 72 hours after unprotected sex but works best if taken as early as possible.

If you wish to use emergency contraception, contact the surgery as soon as possible and ask for an urgent appointment with a doctor or nurse. Alternatively you may ask to speak with a doctor or nurse over the phone.

Emergency contraception is available from the surgery free of charge, or you can go to your local pharmacy where it can be bought over the counter under the brand name "Levonelle".

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How do I get a sick note?

It is not necessary to obtain a sick note from a Doctor unless you have been absent from work for more than 5 days (one complete working week). Once you have been off sick for more than one week you can obtain a sick note from a doctor.

Sick notes can often be obtained by completing a telephone consultation with your own doctor who may be able to issue you with a certificate. Your doctor will ask to see you if they need to. If you have been in Hospital, a sick note can be issued by the Hospital Doctor.

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How do I order a repeat prescription?

You may order a repeat prescription either in person, by post, online or by fax. Due to the confidential nature of repeat prescriptions, we cannot take your order over the telephone.

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How do I register with the practice?

To register with Yare Valley Medical Practice bring your medical card, or in the case of a new baby the card obtained from registering the baby's birth to reception. We will be able to do the rest.

Don't worry if you have no card - our reception staff will still register you and organise a full health check. Once registered, you may see any of our clinicians.

To find out whether you are able to register with Yare Valley Medical Practice please visit the NHS Direct Local Health Service Finder to find your local health service providers.

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How long before I can collect my prescription?

Please allow 48 hours for your prescription to be processed, it will be ready for collection after 3pm. This time does not include weekends.

For example, if you brought in your prescription on a Monday, it will be ready for collection on Wednesday, after 3pm.

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I have had a test, how do I get my results?

Results of urine and blood tests usually take at least seven working days to come back from the laboratory. We do not contact you with your results unless there is a need for action.

Please call us in the afternoon or evening for your results as they arrive with us after lunch. The doctor needs time to read and interpret each result first. The receptionist will be able to tell you if any further action is required but is not qualified to discuss the result with you.

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What happens if I am ill when the surgery is closed?

For emergencies such as loss of consciousness, severe chest pain, serious accidents or severe blood loss jump straight to our emergency procedure.

If your condition is not urgent you can get confidential medical advice by calling:

NHS Out of Hours Service
Telephone: 111

Web: www.norfolk-pct.nhs.uk/index.html

NHS Norfolk can give telephone advice. If you need to be seen you will be asked to go to the primary care centre or, if you are too unwell to attend you will be visited at home.

Go to our out of hours procedure to find out more information.

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Which appointments can be booked in advance?

Most nurse slots, general health screening, blood pressure check, dressings and cervical screenings can all be booked in advance. All annual reviews for diseases such as Asthma, diabetes and heart failure can be pre-booked. Post natal checks and all childhood immunisations can be pre-booked.

Go to our appointments page to find out how to book.

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